Insights

What We Think.

Perspectives, research, and field notes from the team building agentic systems in production. We write what we learn shipping, not what we read in a deck. New pieces every few weeks.

FeaturedResearch· Agentic AI

Beyond the pilot: why most AI projects stall at 12 weeks

AI pilots are easy to start. Production systems are hard to operate. The first twelve weeks are where the difference becomes visible.

Daniel OkaforDelivery Lead

The automation ROI curve, and where it bends

Automation ROI is not a simple calculation of hours saved. Early gains come from removing repetitive work; later gains come from changing what the organisation is capable of doing.

Elena Voss14 days ago · 5 min read

PerspectiveFuture of Work

Agents don’t replace your team. They re-shape it.

The useful conversation about AI at work is less about replacing job titles and more about redistributing tasks between people and agents.

Daniel Okafor3 weeks ago · 7 min read

PerspectiveOperating Model

Human-in-the-loop is not a hedge. It is a feature.

Human review is often treated as temporary scaffolding to remove once the AI gets good enough. In high-value workflows, the human layer can be an intentional control surface.

Kenji Tanaka1 month ago · 6 min read

ResearchAgentic AI

RAG is not a strategy: building knowledge systems that compound

Retrieval-augmented generation is often described as a technical pattern. In production, the harder problem is building a knowledge system that remains accurate, current, and useful.

Sofia Marchetti2 months ago · 9 min read

PlaybookAutomation

From tickets to outcomes: support as a profit center

A support queue is more than a list of customer problems. It is a live stream of product friction, churn risk, and operational signals.

Elena Voss4 months ago · 5 min read

ResearchOperating Model

The trust layer: observability for agentic systems

Traditional software observability tells you whether a service is up. Agentic systems need a wider trust layer: not only whether it ran, but what it did and why.

Sofia Marchetti6 months ago · 7 min read

PlaybookIndustry

What we’d automate first in 8 industries

The best first automation is rarely the flashiest. It is usually a workflow with high volume, repeatable structure, measurable outcomes, and clear boundaries.

Daniel Okafor9 months ago · 10 min read

Field notes

Get our field notes, every other week.

One short email: what we shipped, what broke, and the one thing we'd automate first this month. No fluff, no cadence torture.